Shipping Policy

PLEASE NOTE ROYAL MAIL WILL NOT BE OPERATING ON THE 24TH, 25TH AND 26TH DECEMBER. THESE DAYS WILL NOT BE CONSIDERED WORKING DAYS. DISPATCH WILL RESUME FROM THE 27TH.

*Please note no service from any courier is guaranteed. If your order does not arrive in time, please do not contact us asking for a refund as we do not process refunds due to late deliveries , bank holidays or postal strikes as this is completely out of our control.

DISPATCH AND PROCESSING

All orders are usually dispatched the following day from when your order was placed. However in times were we are extra busy please allow 1/3 working days. Once your order is shipped you will receive a dispatch email.

DELIVERY OPTIONS (UK MAINLAND)

ROYAL MAIL TRACKED 24 1-2 WORKING DAY AIM

ROYAL MAIL TRACKED 48 2-3 WORKING DAY AIM (FREE ON ALL ORDERS OVER £50)

ROYAL MAIL SIGNED FOR 2ND CLASS 2-4 WORKING DAY AIM ( NO TRACKING AVAILABLE)

DELIVERY OPTIONS (INTERNATIONAL)

ROYAL MAIL EXPRESS TRACKED 3-5 WORKING DAYS (EUROPE) 5-7 WORKING DAYS (REST OF THE WORLD)

ROYAL STANDARD 5-7 WORKING DAYS (EUROPE) 2 -12 WEEKS (REST OF THE WORLD, NOT TRACKED)

*DELIVERY IS COUNTED FROM DISPATCH*

WHAT SHOULD I DO IF I PUT THE INCORRECT ADDRESS?

Majority of the time upon dispatch our team will notice an insufficient address and get in touch with you. If you believe you have put an incorrect address please get in touch with us ASAP if your parcel hasn't yet been dispatched. We do not process refunds for parcels which have been delivered if the customer has put an incorrect address.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

Once your order is dispatched you will receive your tracking number via email!

WHAT PACKAGING WILL MY PARCEL ARRIVE IN?

All items will be sent in either a bubble lined envelope or box depending the size of your order.

We are bound by Royal Mails terms and conditions listed on their site. If your item doesn't arrive within the estimated time frame, we have to wait 10 working days of dispatch to file a claim.